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Our team of compliance officers is here to help you with basic issues related to student visas and your studies in general.

We will support you by:

  • issuing new eCoEs for approved changes to your course duration
  • referring you to various support services on campus
  • sending newsletters with reminders about updates to student visa conditions and important semester dates.

If you have any questions or concerns regarding your student visa, email us at Include your full name and student identification number in your email.

If you have any questions about your studies and welfare, upcoming events, or would like to discuss any other concerns, please email


You have the right to a safe and enjoyable experience while you are studying in Australia.

To make sure that this happens, the Australian Government has created the Education Services for Overseas Students (ESOS) legal framework. This requires universities to provide quality education and a high level of care to overseas students on a student visa.


  • Level 3, Jane Foss Russell Building, Darlington Campus

Make an enquiry

Opening hours: 9am to 5pm, Monday to Friday.

From Saturday 21 December to Tuesday 7 January we have alternate opening hours.

Last updated: 19 December 2019


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You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.

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